Durable Cat Scratch Board Mat

Return Deadline: 

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns:

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• Items returned must include all parts and accessories.

Please note: Do not send your purchase back to the manufacturer. Always initiate returns through our customer service process.

Non-Returnable Items:

The following conditions will result in non-returnable or partially refundable items:

• Items showing obvious signs of use or damage.

• Items not in their original condition or missing parts.

• Items returned after 30 days from the date of delivery.

How to Initiate a Return:

To initiate a return, please contact us via our Contact Us page or email us at support@petessentials.club. We will respond within 24 hours with further instructions on how to proceed with your return.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process: 

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2-3 business days.

Shipping Costs for Returns: 

Customers are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

For more detailed instructions on where to send your returned item, please contact us. Return shipping times may vary depending on your location.

Return Address:

PetEssentials.club
20631 Hillsdale Park Drive,
Cypress, TX, 77433
United States